Booking Terms and Conditions

Reservation fee

The usual reservation fee is 7 GBP per person per night in Zones 2 and 3, 8 GBP per person per night in central London. In certain cases, full payment, or a percentage thereof, is requested with the reservation.
Due to the cost of bank charges, If you would prefer to pay the total cost for your stay in advance, we will add an additional 4% administration charge. Payment by bank transfer will incur an additional 8 GBP administration charge.
Our booking conditions, which include our cancellation charges, will apply as soon as your card has been debited for the amount of the reservation fee for your stay in London.

Cancellation Charges

The advance fee paid at the time of reservation is non-refundable.
In the event of the cancellation of your stay…
Within 3 days of your arrival, 100% of the total cost of your accommodation is payable
4-14 days before your arrival, 50% of the total cost of your accommodation is payable
14-28 days or more before your arrival, an administration charge of 7 GBP per night will be made, and depending on circumstances, consideration will be given to a replacement booking.

Booking terms

Please note that London Home-to-Home acts only as a booking agent between paying guests and hosts. The information provided is based upon circumstances normally in existence in the homes we represent. London Home-to-Home does not itself actually provide the accommodation nor does it own or control in any way those who provide the accommodation. Further, your contract for the accommodation is with the hosts. Should there be a dispute regarding accommodation, the matter must be raised, with the hosts in the first instance, during your stay. Any such matters must be brought to our attention during the stay and will be investigated. London Home-to-Home does not accept any responsibility for any matters which arise as a result of events beyond its control.

Alternative accommodation

In the event of unforeseen circumstances, London Home-to-Home reserves the right to transfer the accommodation should it consider this necessary, or, where this is not possible, offer a full refund of monies paid and will notify guests of any change as soon as possible. Any dispute arising out of the agreement for provision of accommodation shall be governed by and subject to English law and jurisdiction.

Travel documents

Please ensure before you travel that passports and any necessary visas are valid for entry to the UK. If you are refused entry, our cancellation charges as above will apply.

Travel Insurance

GUESTS ARE STRONGLY URGED TO TAKE OUT FULL TRAVEL INSURANCE. Please ensure this covers you for any loss in the event of cancellation through illness, or other valid reasons, and for the loss of personal belongings.

Arrival details

Upon confirmation of your stay, London Home-To-Home provides you with full contact details for your hosts. It is essential that you let your hosts know, well before your trip, your arrival time in London, and at which airport or station, so they can arrange to be at home to welcome you upon arrival. A mobile (cell) phone number is also very useful, in case your host needs to contact you.

Checking in

Your hosts may have guests checking out on the day of your arrival, and will need time to prepare your room(s). If your flight is scheduled to arrive early in the morning, arrangements can usually be made to leave luggage at your hosts’ home, prior to checking in to your room later in the day.

Late evening arrivals

We ask that, for their initial arrival, guests kindly time their arrival at their hosts’ homes before 10.00pm/22.00h. If you are arriving late in London, we recommend that you book an airport hotel for your first night, and travel to your host’s home the following morning.

Checking out

Your hosts will appreciate it if you can vacate your bedroom by 10.30 am on your day of departure. You can leave your luggage to collect later if you wish.

Your privacy

Aside from providing your bed and breakfast host with your contact details, London Home-To-Home does not disclose personal information to third parties. We may contact you from time to time to let you know of special offers or events connected with London Home-To-Home and its hosts.